Read your own meter

Ever looked into your bill and noticed you have an estimated meter read?

Sometimes, the reason for this is that we’ve had to estimate your usage because a meter read couldn’t be completed. This video will help you understand the benefits of a self meter read.

Benefits of self-meter read

Ever looked at your energy bill and been surprised?

Sometimes, the reason for this is that we’ve had to estimate your usage because a meter read couldn’t be completed.

If you’ve got a basic meter, the meter read generally comes from an authorised meter reader who goes to your property and notes down where your usage is at.

But sometimes, getting that meter read can be kind of challenging.

Maybe your pet won’t let us near the meter, or maybe you can’t leave your gate unlocked.

If safe, clear access to your meter is an issue, you can contact Origin to organise a special read time OR you can do a self meter read.

Yep! You can do it yourself.

The self-meter read takes 5 minutes and we walk you through it. You can do it when it suits you.

Oh one thing. Once every 12 months an authorised meter reader must read your meter in person at your property.

But other than that, if you get your meter read to us any time before 13 business days prior to your bill, then your bill will be based on your actual usage – not an estimate.

So that’s it. Read your own meter to help avoid estimated bills – you’ll be keeping it real.

Ready to go? Jump into My Account.

Ready to read your own meter?

Getting started with self-meter reads

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Your bills are based on your energy usage

And we rely on the data from your meters to know how much you've used.

There are two types of meters: smart (also known as digital) meters and basic meters.

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Smart meters send us the data automatically, basic meters need a human

Ever looked into your bill and noticed you have an estimated meter read? 

That's probably because you've got a basic meter, and for some reason, we weren't able to get a reading. Although meter readers try to get to everyone's property, sometimes things don't work. Maybe a barking dog gets in the way, a gate is locked, or the scheduled read date just doesn’t work.

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Estimated readings can be pretty close – but they’re not 100% accurate

But the good news is now you can get stuck in and do a meter reading yourself. Read your own meter, send your data straight to us and ensure you only ever pay for what you use. We're required by our regulators to ensure a meter reader gets an official reading from your property once every year, but in between times, you're welcome to send us your data. Any issues with the reading at all, we’ll let you know.

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More regular data will give you more insight

Smart meters send us data every day or so, whereas basic meters are scheduled for a reading every 2-3 months. To fast track that process, you can choose to send us your data. Then you'll be able to view your usage via My Account (online or in the app) and get more insight into your energy usage patterns.


Ready to read your own meter?

How to do a self-meter read

You can do a self-meter read in 4 simple steps

Read your own meter, send your data straight to us and ensure you only ever pay for what you use. This video shows you just how easy it is.

How to do a self meter read

Want to read your own meter and send us the info?

Here’s how to do a self-meter read in 4 simple steps.


Step 1 Prepare

  • Open the app, or go to ‘My Account’ on the website.
  • In the menu go to Usage, then to “Read my own meter”.
  • Your eligible accounts are listed there.
  • Select the one you want to do a reading.

Here we’ll show you the serial number of the meter registered. Check it’s the same as the number on your bill.

If your account isn’t eligible, tap on “Find out why” and we’ll explain.


Step 2 Find

The most common place to find your electricity meter is

  • Front of house
  • Garage
  • Porch
  • External wall

Gas meters are usually found at ground level.

Please be careful - meters can be home to unfriendly guests.

 

Step 3  Identify

Check the meter serial number matches the one in the app.

There are many different types of meters. Here are the most common ones

  • Clock display
  • Odometer display
  • Digital display

 

Step 4 Record

Making sense of the numbers is easy when you know what to look for.

On a Clock display meter, you’ll see a number of clocks on the screen

  • Read the clocks from left to right
  • For some meters the clocks turn in  opposite directions
  • If the clock hand is between 2 numbers record the lower number unless it is between 9 and 0 then it’s a 9

In this example the number would be 27289.

  • Odometer display meters often have a lot of zeroes.
  • Make sure you include all the leading zeroes.
  • If a dial is between numbers, record the lower number.
  • A digital display meter is the easy one. Just note down all the numbers

When there are lots of clocks or zeroes on the screen, it’s helpful to check your last meter read and make sure the number is in a similar range.

Once you know your number simply enter it in and click save reading.

Job done. We’ll process your self meter read with your distributor and update your account in the next 24 hours.

  • Open the app, or go to ‘My Account’ on the website.
  • In the menu go to Usage, then to “Read my own meter”.
  • Your eligible accounts are listed there.
  • Select the one you want to do a reading.
  • Here we’ll show you the serial number of the meter registered. Check it’s the same as the number on your bill.
  • If your account isn’t eligible, tap on “Find out why” and we’ll explain.

Unit, townhouse or warehouse – you’ll most likely find your electricity, gas or hot water meter outside. Please be careful! We trust you’ll be fine, but sometimes meters can be in awkward places or home to unfriendly guests.

Not outside? You could try: 

Electricity meter

  • Your hallway or laundry
  • The garage, porch or on an external wall

Gas meter

  • Most likely, out the front of your place, close to the street
  • NSW-ers, try under your kitchen sink

Apartment life?

All the meters for your building are probably stored together in a room or cupboard. It’s worth chatting with your body corporate, building manager or real estate agent to get access.

Check the meter serial number matches the one in the app.

There are many different types of meters. Here are the most common ones

illustration tall meter types

How to read a clock display meter

Electricity clock meter

Electricity meter with clock display

Gas clock meter

Gas meter with clock display

Before you get started

You will see four “clocks”. The clocks are read from left to right.

The clocks turn in opposite directions. If one clock turns clockwise, the next will turn anti-clockwise.

Look out for these

A clock hand between two numbers

Is the clock hand between 9 and 0?

  • Yes – record 9.
  • No – record the lower number. (So 2 not 3, or 5 not 6.)

A clock hand that's close or on a number

Before you add that number, you’ll need to look at the next clock first.

illustration meter read clock 1 0 left short

If the next clock hand is between 0 and 1, go ahead and add the number the clock hand was on from the previous clock.

illustration meter read clock 0 9 left short

If the next clock hand is between 9 and 0, then you’ll add the number before the number the clock hand was directly on.

How to read an odometer display meter

Elec odometer display

Electricity meter with odometer display

Gas odometer display

Gas meter with odometer display

Odometers can have up to three rows of numbers. 

Make sure you include all the leading 000s. If a dial is between numbers, record the lower number.

Seeing more than one set of numbers? Read each one and record them separately – these are for peak, off-peak or shoulder readings.

How to read a digital display meter

Elec display meter

This is a smart meter, NOT a basic meter

Gas digital display

Gas meter with digital display

Do you get estimated readings even though you have a smart meter? Your distributor will have set your meter up for manual readings (so you can do your own reading).

Heads up – although it looks digital and smart, the sort of gas meter pictured above cannot be read remotely. This is a digital display meter.

For your digital display gas meter, record all the numbers you see (from left to right). You don’t need to add any numbers after a decimal point – we only count whole numbers.

Alright, you're ready to read your meter! Don't feel like you need to remember everything – we'll give you steps along the way. 

Get it done in the app

You can send your own meter reading straight to us using our Origin app. If you're eligible, have one property and one energy type, give it a shot – straight from your phone.

Download on the App StoreGet it on Google Play

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