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Bushfires across Australia
Our thoughts are with the communities affected by the bushfires, and emergency services personnel working to protect them. If you're concerned about your electricity or gas see our help page, or contact 13 24 61 (13 35 74 for LPG accounts).
We provide apartment blocks and buildings across the country with centralised hot water – where all the apartments in the block get their hot water from the same source.
Each apartment has its own meter though, so you’re only ever charged for what you use. Read more about some of the factors that can affect your hot water use in our hot water meter brochure (PDF 1.6 MB).
In some buildings we also supply unmetered gas to cooking appliances, BBQs and central heating – and these are always shown as a separate charge on your bill.
If you’re moving into a new apartment where we already supply centralised hot water, you can open an account with us and have your hot water connected below.