Good energy is a fast and easy move

lightbulb_outline

Power on next business day

Book your move before 1 pm Monday to Friday and get your electricity connected the next business day.*

devices

Move online in less than 5 minutes

Simply book your move with a plan that suits you and you're done.

person_outline

Be with one of Australia’s largest energy providers

We power more than 3.4 million homes with good energy.


I'm new to Origin

We've made moving easy. Simply choose an energy plan, let us know your new address and the date you're moving in.

Select plan

I'm an existing customer

Let us know you're moving via My Account. It's super quick, and you can disconnect your old address if you need to.

Move via My Account

Move your home's energy and internet in one place.

You can now get nbn™, Fibre & ADSL broadband plans with Origin!

View internet plans


Your moving questions, answered

We can get you into your new home in 3 easy steps

1.     Getting the power on

Give us your new address and we can book your connection now in under 5 minutes. You pick the connection date, and we do the rest.

If you’re already an Origin customer, head to My Account or the Origin app and book in your move from there. It's easy and only take a few minutes.

2.     While we set up your new address

Look out for an email from us confirming your move, then head to My Account and register or log in. You can track the status of your connection there. We’ll also keep you updated with SMS or email to let you know where everything’s at during the moving process.

3.     Disconnecting your old house

If you're changing energy companies, contact your old energy provider to disconnect your old home and get your final bill.

If we supplied the energy at your old house, you can disconnect in My Account or the app. If you’re moving out, but a housemate is staying in the house, make sure you chat to us before you disconnect.

We don't charge a moving fee, but a service fee might be charged by your distributor for disconnections and/or connections . Standard connection fees range between $8 and $87. We’ll let you know the distributor service fees when you sign up. See moving fees to find out more.

If you book your move before 1pm Monday to Friday, we'll connect your electricity the next business day. For urgent, same day or after hours connections, please call us on 13 MOVE (13 66 83) . Our moving experts can help, and will let you know if any extra fees apply for urgent service. Natural gas connection can take up to three business days, so book your move with plenty of time, or make sure you call us if it's urgent.

That depends on where you live and whether or not the property has been disconnected. Don't worry though, once you've booked your move we'll keep in touch every step of the way and let you know what you need to do. Just keep an eye on your emails and we'll let you know the process.

If you're in Queensland and your new home doesn't currently have power, a Visual Safety Inspection (VSI) is required by law. When you book your move, you'll be asked to choose a 5 hour window for when this inspection can take place. 

Electricity can be connect the next business day if you let us know before 1pm Monday to Friday. For an urgent electricity connection, call 13 MOVE (13 66 83). Natural gas connections can take up to three business days, so we'll need a bit more notice.

Need to move your internet as well? Origin now offers nbn™, Fibre and ADSL plans with monthly discounts for electricity and natural gas customers. Find out if you could be saving on your internet bill with our energy and internet bundle offers.

See our internet bundle deals

Each distributor does things a little differently. You can arrange your move any time in the lead up to your move. If you let us know about your move Monday to Friday (excluding public holidays) before 1 pm, you can get your new house connected the next business day. This means that if you arrange your move on a Tuesday before 1 pm, your new house could be connected on the Wednesday. If you arrange your move on a Friday afternoon after 1 pm, your house will be connected on the next Tuesday.

Contact your old energy provider to disconnect your old home and get your final bill. If you're already an Origin customer, you can disconnect your house in My Account or the app.

When should I disconnect my current address?

Choose the disconnect date that suits you. Some meters can be disconnected from 7am on the day you choose, so if you need power on your moving day, it might be best to disconnect the day after.

I'm moving, but I don't want to disconnect my old house

Moving to a new property doesn't automatically disconnect your current address. You can keep the address active for as long as you like, and close it in My Account when the timing suits you. If you're leaving the house but want to set up the account in someone else's name (like a housemate), get the new account holder to sign up at our compare page or give us a call on 13 MOVE (13 66 83) .

How much notice do I need to give to disconnect an address?

Your distributor will come out to do a final meter read, which requires 3-4 business days notice. 

If you're moving to a new apartment, and you've been told that we supply the energy, head over to our centralised energy page. You can learn more about embedded network plans, and sign up there. It's a pretty easy process, just fill in the form and we'll be in touch.


About to move? Read this first

Shifting everything from one home to another might seem overwhelming, but you can make it easier on yourself with these 9 packing hacks.

Read the full story

Moving house with Origin

mood

Energy plans with freedom

Jump on any energy plan, knowing you can change your mind at any time. No exit fees apply.

lightbulb_outline

Power on next business day

Book your move before 1 pm Monday to Friday and get your electricity on the next business day.*

devices

Track your move

Get peace of mind with move status updates via SMS and email.

 


Helpful info for your move

Electricity connections

Electricity can be connected the next business day* if you let us know before 1pm Monday to Friday.

Natural gas connections

Natural gas connections require three business days notice.

Same day connections

For an urgent electricity connection, call 13 MOVE (13 66 83). An energy expert can help, and will let you know if any extra fees apply. See moving fees to find out more. Please note same day natural gas connections are not available.

 

Plans and rates are based on your property address - therefore you'll be setting up a new plan when you move. Enter your new address above and click Compare plans to see available plans.

We don't charge a moving fee, however a disconnection and/or connection fee might be charged by your distributor. Standard connection fees range between $8 and $87. We’ll let you know the actual fees when you book your move. See moving fees to find out more.

Once your move date has been booked, we'll contact you to let you know exactly what you need to do.

If you're in Queensland and your new address doesn't currently have power, a Visual Safety Inspection (VSI) is required by law. When you book your move, you'll be asked to choose a 5 hour window for when this inspection can take place.

Moving to a new property does not automatically disconnect your current address. 

How to disconnect

To disconnect online visit My Account and select the menu Move or Renew > Disconnect my property.

You can also disconnect by calling 13 66 83.

When to disconnect

You can disconnect on a date that suits you - it does not need to be the same day that your new house is connected.

Tip! Some meters can be disconnected from 7 am on the day you choose. So it might be a good idea to book your disconnection for a date that falls after your move day.

What happens when you disconnect

Your distributor will come out to do a final meter read. This requires 3-4 business days notice.

If you've been told that we supply the energy at your new apartment, head over to our centralised energy page. You can learn more about embedded network plans and sign up there.


I'm new to Origin

We've made moving easy. Simply choose an energy plan, let us know your new address and the date you're moving in.

Select plan

I'm an existing customer

You can also book your move via My Account. It's super quick, and you can disconnect your old address if you need to.

Move via My Account

phoneCall 13 MOVE (13 66 83)

We're around
7 am - 9 pm, Monday to Friday
9 am - 5 pm, Saturday and Sunday
Need an interpreter?

or

* Important information

Residential electricity customers only who provide safe access to the electricity meter. Not available in all areas or for new properties. Must contact us before 1 pm Monday to Friday (excluding public holidays) for next business day connections.