Prices current at 1 July 2020. Prices include GST unless otherwise stated.
Card payment fee (applies to Origin market contracts)
Fees may apply to the total amount (incl GST) for payments made by Visa or Mastercard.
Visa debit card - 0.26%
Mastercard debit card - 0.20%
Visa credit card - 0.60%
Mastercard credit card - 0.72%
Payment processing fee (applies to market contracts only)
May apply for over the counter payments made at an Australia Post outlet.
The higher of $2 or 0.49% (incl GST) of the total payment amount.
Late payment fee (GST exempt) (applies to Origin Standing contracts and market contracts)
May apply if your bill is not paid by the due date.
Paper bill fee (applies to market contracts only)
May apply if you get your bills by post, with some exceptions. More on paper bill fees.
|$1.75 (incl GST)|
If your home is disconnected/reconnected (e.g. when you move out of your property) a disconnection/reconnection fee may apply. These fees are set by your distributor and do change from time to time.
|– Move In Natural gas||$29.71 (incl GST)|
|– Move Out Natural gas||$54.64 (incl GST)|
Request for historical billing information
If you ever need us to provide you with copies or information about your previous Origin bills, we’ll be happy help you out - but we may charge you for the cost of supplying copies of the bill.
If a government, regulator or network distributor varies or introduces a fee, charge or tax, we may pass through all or part of this varied or new fee, charge or tax to you. The charges for network-related services may include our reasonable costs for arranging such services.
If you're looking for more informationOur handy guide on how to read your energy bill may help. Or perhaps you wanted to learn more about recent fee changes. Whatever your question, there's heaps of answers and contact information available at our Help and support centre.
If you're a business customerSee Additional charges for business customers.
All amounts include GST, where applicable.
If you're a NT customer
We reduced the Mastercard debit card payment fee from 0.32% (incl GST) to 0.20% (incl GST) on 1 July 2020, to reflect how much it costs Origin to process these payments